The Ultimate (Quick) Guide to Cancelling Your Marketplace Plan

Okay, as we discussed in “Five Things to Never Say to Customer Service” there is a difference – a big one – between cancelling a plan and terminating a plan. If you want your coverage to end you want it terminated. But what if you want the plan gone altogether – for it to have…

Five Things to NEVER Say to Customer Service

We’ve all been there – and we’ve all been tempted to say things we shouldn’t because we are angry or frustrated. But some comments can be a lot more costly than they are worth in time, frustration and even money. Here are five to never make while you’re angry – or at all!