America’s Silliest Enrollments

Today, for a change of pace, we’ll talk about some of the funniest things that happen on Customer Service Calls. He’ll Call Back When He’s Older: Amy: Hi, I am having trouble enrolling. Rep. Tom: No problem – oh, wait, I see that you aren’t authorized on the account. Is Billy home? Amy: Sure, he’s…

Two Things to Consider Before Buying Through the Marketplace

First and foremost: Do I Understand This Stuff? Look, no one understands everything. I’ve talked to people with Master’s degrees who just cannot wrap their heads around the difference between ‘copay’ and ‘coinsurance’. It doesn’t mean you aren’t smart – but it may mean you need help making your plan selection. Unless you are certain…

Five Things to NEVER Say to Customer Service

We’ve all been there – and we’ve all been tempted to say things we shouldn’t because we are angry or frustrated. But some comments can be a lot more costly than they are worth in time, frustration and even money. Here are five to never make while you’re angry – or at all!