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America’s Silliest Enrollments

Today, for a change of pace, we’ll talk about some of the funniest things that happen on Customer Service Calls. He’ll Call Back When He’s Older: Amy: Hi, I am having trouble enrolling. Rep. Tom: No problem – oh, wait, I see that you aren’t authorized on the account. Is Billy home? Amy: Sure, he’s…

Two Things to Consider Before Buying Through the Marketplace

First and foremost: Do I Understand This Stuff? Look, no one understands everything. I’ve talked to people with Master’s degrees who just cannot wrap their heads around the difference between ‘copay’ and ‘coinsurance’. It doesn’t mean you aren’t smart – but it may mean you need help making your plan selection. Unless you are certain…